Welcome to Sote27.ambestenrelocations.com We provide job seekers with information gathered from various publicly available job posting websites, including but not limited to Google, Indeed, LinkedIn, and other well-known job platforms. Our mission is to help individuals find employment opportunities by offering up-to-date job listings and career-related resources. We do not charge any fees for accessing or using our website, and all job information is provided free of charge.
Sote27.ambestenrelocations.com does not directly offer, manage, or engage in the hiring process for any of the job listings featured on our website. All listings are sourced from third-party job posting platforms such as Indeed, LinkedIn, and other recognized job websites.
By using our website, you acknowledge and accept the above terms and conditions. Thank you for visiting Sote27.ambestenrelocations.com, and we wish you success in your job search.
As a Nights & Weekends CSR, you’ll be the voice of our clients during their off-hours—answering calls, responding to web leads, and scheduling appointments using ServiceTitan. Your role requires exceptional communication skills, professionalism, and empathy, ensuring a positive customer experience. With an upbeat attitude and persuasive approach, you will effectively secure booked appointments while delivering excellent service.
Position Responsibilities:
Engage callers in a natural, friendly conversation while accurately collecting and inputting lead information into the client’s CRM.
Follow account-specific instructions including scripted verbiage, appointment scheduling and call dispatch procedures
Identify and escalate issues accordingly
Adjust communication style for each call, conveying confidence and empathy where appropriate
Meet productivity goals
Maintain call control while providing exceptional customer service
Manage and record call outcomes appropriately, honestly, and accurately
Position Requirements
2+ years of experience in a high-volume virtual call center required
1+ years of experience in a customer-facing role for HVAC/Plumbing or Electrical contractors required
Ability to type 30 wpm with 94% accuracy
Ability to read, write and speak English fluently
Excellent written and verbal communications skills, specifically spelling and grammar
Ability to handle a high-volume of callers in a virtual environment
Experience managing both inbound and outbound call types
Experience with initiating outbound calls and appointment scheduling, while ensuring a seamless and efficient customer experience
Applicants must be willing to undergo and successfully pass a criminal background check.
Technology Requirements:
Desktop or Laptop with either a Windows (8gb RAM) or Mac Operating System.
Webcam, speakers and a second monitor.
High-Speed Internet with a wired ethernet connection and highspeed connection.
Internet connection type: Fiber or Cable internet service provider (Satellite, DSL & WiFi are NOT supported)
High speed internet (at least 10 Mb upload and at least 50 Mb download)
Capability to directly connect into your router/modem with an ethernet cable (ethernet cable will be provided if needed)
