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Business Analyst / Junior Consultant (with project coordination)
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We are seeking a Dubai-based Business Analyst / Junior Consultant to support an 8-week consulting engagement.
The role combines business analysis (service blueprinting, diagnostics, operating model mapping) with light project coordination (workshops, tracking deliverables, scheduling).
The consultant will work closely with the Lead Consultant, both in person during workshops and remotely, to ensure high-quality, structured deliverables.
Key Responsibilities
Business Analysis
Gather and document requirements.
Develop as-is service blueprints and backend process maps.
Analyse frontend (customer) journeys and backend workflows.
Identify pain points, inefficiencies, and improvement opportunities.
Draft insights and recommendations to support future-state models.
Project Coordination
Coordinate workshops, interviews, and client sessions.
Track and manage project plan, deliverables, and timelines.
Follow up on client action items and maintain momentum between workshops.
Prepare weekly progress reports (status, blockers, next steps).
Maintain all project documentation (blueprints, issue logs, notes).
Delivery Support
Prepare client-facing decks, reports, and visuals.
Produce first drafts of deliverables for review by the Lead Consultant.
Support quality assurance by ensuring all outputs are consistent and accurate.
Skills & Competencies
Strong analytical and problem-solving skills.
Experience with Microsoft Excel
Experience with process mapping tools (e.g., Miro, Lucidchart, Visio).
Familiarity with CRM/automation concepts (Zoho experience a plus).
Excellent written and verbal communication skills.
Strong organisational skills; able to manage multiple workstreams simultaneously.
Professional, client-facing presence, with ability to work in multicultural environments.
Flexibility to travel within UAE and India if required.
Ideal Profile
2–4 years’ experience in consulting, business analysis, or operations improvement.
Exposure to service design, customer journey mapping, or operating model design.
Strong coordination / junior PMO experience.
Dubai-based (or willing to relocate short-term), with availability to travel.
Candidates must already have valid UAE residency or freelance visa. Sponsorship will not be provided for this role.
