Customer Service Agent id -272

Job description / Role

- Respond to customer inquiries via phone, email, chat, in a professional and timely manner
- Resolve customer inquiries, request and complaints with empathy and efficiency
- Provide accurate information about products, services, and company policies
- Document customer interactions, transactions, and feedback in customer service systems
- Escalate unresolved issues to the appropriate departments or supervisors
- Follow up with customers to ensure issues are resolved and satisfaction is maintained
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- Keep up to date with product knowledge, company services, and customer service best practices

- 3+ years of relevant work experience
- Experience in a customer service role is an advantage
- Proficient in Microsoft Office and customer service software (e.g. Salesforce)
- Proficiency in both Arabic and English
- High school diploma or equivalent (bachelor’s degree preferred)

About the Company

Qatar Project Management (QPM) is an independent subsidiary of Barwa Real Estate Development Company that provides expertise in Project Management, Design Management, Construction Management, and Contract Administration together with other associated Project Management functions. Established in 2008, QPM is centralized platform for provision of Project Management services to Barwa and Qatari Diar as well as local and international markets. QPM provides these services through an in-house team of highly-skilled, motivated, and qualified professionals supported by state-of-the-art information technology and highly-effective Project Management systems.