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Customer Service Coordinator - Mall Operations Position Overview Majid Al Futtaim Properties is hiring a Customer Service Coordinator to support the day-to-day operations of the customer service desk at one of its flagship shopping malls in Dubai. This position is key to delivering a seamless, professional, and memorable guest experience in alignment with the company's premium retail standards and service philosophy. Employment Overview Job Location: Dubai, United Arab Emirates Industry: Real Estate Function: Customer Service Salary: 7000-9000 monthly (Market estimated) Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full-time Main Responsibilities * Ensure smooth operations of the mall's customer service information desk, providing accurate information and courteous assistance to all visitors * Maintain detailed knowledge of mall layout, brand locations, promotions, amenities, and services to effectively guide and assist guests * Respond to customer inquiries and complaints, both in person and via phone, in accordance with defined service standards and within established SLAs * Coordinate the implementation of customer-facing programs, including the Gift Card platform, ensuring accurate handling of transactions and compliance with payment protocols * Support promotional activities and mall events by distributing materials, assisting with logistics, and delivering updates to mall visitors * Provide operational support to the Supervisor and Team Leader, following standard operating procedures to ensure service consistency and mall brand integrity Candidate Requirements * Minimum of high school diploma or equivalent qualification * At least 2 years of proven customer service experience in shopping malls, luxury retail, or hospitality settings within the GCC or internationally * Strong communication and interpersonal skills with fluency in English (Arabic is a plus) * Positive attitude, courteous approach, and the ability to work under pressure in a busy environment * Well-groomed, professional appearance and commitment to delivering world-class service standards Perks and Benefits * Be part of a collaborative workplace with a vibrant culture and inclusive values * Work for one of the region's most trusted names in lifestyle destinations and property development * Opportunities for professional development and upskilling within a large, diversified group * Enjoy employee benefits and join a network of over 45,000 talented professionals united by a shared vision About the Company Majid Al Futtaim Properties is a regional leader in owning, developing, and managing retail, leisure, and mixed-use destinations across the Middle East and North Africa. With a strong commitment to customer happiness, operational excellence, and sustainable urban development, MAF continues to redefine how people experience retail and entertainment. As part of the customer service team, you'll play a critical role in shaping a positive, lasting impression of our world-class destinations.
