Customer Service Representative (Email & Live Chat) – UK-Based E-commerce Brand

Overview

We are a small but well-established e-commerce business based in the UK, and we're looking for a dedicated Customer Service Representative to join our remote team.

This is a flexible, part-time position with room to grow – ideal for someone who is reliable, proactive, and genuinely passionate about delivering top-notch customer experiences.

What You’ll Do:

• Respond promptly and professionally to customer queries via email and live chat
• Provide clear, friendly, and solution-focused support
• Assist with common inquiries such as order tracking, returns, and product information
• Identify recurring issues and suggest improvements to streamline customer service
• Work collaboratively with our small, agile team to help us continually improve

What We’re Looking For:

• Excellent written English – grammar, tone, and clarity matter
• Prior experience in e-commerce customer support (Shopify experience is a plus)
• Tech-savvy and quick to learn new systems/tools
• Highly reliable – when you say you’ll show up, you show up
• A positive, calm attitude – especially under pressure
• Someone who genuinely enjoys helping people and wants to be part of our business growth

Position Details:

• Remote – work from anywhere
• Flexible hours – overlap with UK time is a MUST!
• Approx. 10 hours per week to start, with potential to expand
• Long-term opportunity for the right person

To Apply:

Please include a short message explaining why you’d be a great fit, any relevant experience, and your availability. Bonus if you’ve worked with e-commerce platforms before!

Job Types: Part-time, Temporary, Temp to perm, Freelance, Zero hours contract
Contract length: 12 months

Pay: £12.21-£13.00 per hour

Expected hours: 10 per week

Benefits:

• Work from home

Work Location: Remote