Customer Service Representative - Fixed Term

What you will do :

• Process Customer orders (Oracle) and monitor delivery dates and work on dates improvement
• Work with the Purchasing team, Suppliers, Commercial teams, RAQA, Finance and Logistics teams on matters related to orders processing 
• Support with shipments arrangement (getting instructions from customers, work with supplier warehouse and logistics team, providing supporting documents to the customers etc.)
• Provide excellent customer service in a professional and timely manner using phone, or e-mail interaction
• Support RAQA Team with quality issues and any other quality related matters (RMA booking, etc.) 
• Process and follow up customers’ complaints 
• Archive documents related to order processing and shipments and assistance during audits by collecting requested documents
• Assist with after-sales care, including replacements in close cooperation with Technical Service and RAQA 
• Communicate effectively with Customers and respond to their requests 
• Assist the implementation of Discounts and FOC Policy
• Keep control on customer payment terms with the Finance to ensure shipments are done  according to credit limits approved

What you need:

• Minimum 2-3 years of experience with a Diploma/Degree or equivalent in the related field
• Experience with ERP is desirable
• Advanced proficiency in Microsoft Office, with a focus on Excel
• Proficient in written and spoken English at least at an Intermediate/ Upper Intermediate level
• Responsibility, perseverance, attention to details
• Experience working with large databases
• Excellent communication skills, handling objections
• Strong customer satisfaction focused