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Delivery Station Customer Service Associate, Customer Service
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At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services, including improving how we fulfill and deliver customer orders.
We're making history, and the good news is that we've only just begun. At Amazon, you get to work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in-station, real-time hands-on support to ensure our customers receive their packages on time, as promised.
The role will also help connect customers with experts who can provide them with the most accurate and up-to-date information about their packages. The work goes beyond fulfilling and delivering customer orders; it's about making sure we put smiles on customers' faces.
Key job responsibilities
Communicating with customers directly in person, in addition to via phone and email
Empathizing with and prioritizing customer needs
Upholding company values and respecting every customer
Resolving issues and setting appropriate expectations with customers
Understanding and responding appropriately to customer issues
Consistently composing grammatically correct, concise, and accurate written responses
Approaching problems logically and with good judgment to ensure the appropriate customer outcome
Making quick and effective decisions on behalf of the customer
Working a flexible full-time schedule (40 hours per week)
Work environment
Work in environments where noise levels vary and can be loud (hearing protection will be provided)
Work in environments where temperatures may vary due to outside weather conditions and are not controlled
A day in the life
You will be based at one of our last-mile delivery warehouses where Amazon's leading logistics system operates. As orders are dispatched and delivered, you'll be in contact with warehouse associates, delivery partners, and customers when they need guidance. You will inform delivery partners when a customer needs to reschedule a delivery. When you notice a delivery issue, you'll work to resolve it immediately to ensure a great customer experience without the need for the customer to contact Amazon. Operating at the heart of Amazon's logistics, you'll develop logistical and customer service expertise that sets Amazon apart. You'll connect with our customers daily, leveraging your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.
About the team
Our mission is to be Earth's most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team that empowers and cares for our people so they have the time and energy to focus on our customers' happiness. Our goal is to reduce customer effort in every way possible, helping them achieve the best results quickly and efficiently.
Basic qualifications
High school diploma or equivalent
Previous experience in customer service
Ability to effectively prioritize work to ensure efficiency
Experience with Windows OS and Microsoft Outlook
Familiarity with multiple web browsers, database searching, and instant messenger tools
English and Arabic language skills
Bachelor's degree or equivalent work experience
Proficiency in verbal and written communication
Experience understanding and developing performance metrics to measure progress against KPIs
Experience working on a merchandising or brand ambassador team for a recognized consumer brand
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodations during the application and hiring process, please visit [link] for more information. If the country or region you're applying in isn't listed, please contact your Recruiting Partner.
