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Job Title: Front Office Manager Location: Ooty, Tamil Nadu Industry: Hospitality (Resort)
Job Summary:
The Front Office Manager is responsible for overseeing all front desk operations, ensuring exceptional guest experiences, and managing the front office team. They will handle guest check-ins and check-outs, reservations, and overall guest satisfaction while maintaining high service standards at the resort.
Key Responsibilities:
1. Guest Services & Satisfaction:
Oversee the front office operations, ensuring smooth check-ins and check-outs.
Greet guests warmly and handle inquiries, requests, and complaints efficiently.
Ensure a seamless guest experience from arrival to departure.
Work closely with housekeeping and other departments to fulfill guest requests.
2. Team Management:
Train, supervise, and mentor front office staff, including receptionists, bellboys, and concierge.
Schedule and assign daily tasks to the front office team.
Motivate staff to provide outstanding guest service.
Monitor staff performance and provide feedback for improvement.
3. Reservation & Revenue Management:
Manage room reservations, availability, and rate structures.
Coordinate with sales and marketing teams to maximize occupancy and revenue.
Monitor and improve online and direct booking performance.
4. Operations & Compliance:
Ensure compliance with resort policies, safety regulations, and standard operating procedures.
Maintain accurate records of guest check-ins, check-outs, and billing.
Handle financial transactions, including payments, refunds, and deposits.
Implement and improve front desk procedures for efficiency.
5. Customer Relations & Brand Management:
Ensure guests have a memorable and enjoyable stay.
Address and resolve guest complaints professionally.
Gather guest feedback and suggest service improvements.
Maintain a strong brand image and uphold high hospitality standards.
Qualifications & Experience:
Bachelor’s degree or diploma in Hotel Management / Hospitality Management.
4+ years of experience in front office operations, preferably in a resort or luxury hotel.
Strong leadership, communication, and problem-solving skills.
Proficiency in hotel management software (IDS)
Ability to handle high-pressure situations with professionalism.
Excellent organizational and multitasking abilities.
Fluency in English,hindi and kannada added advantage
