Fujairah Operations Executive Port Agency

We have an exciting opportunity to join Inchcape Shipping Services With a vision for a connected world Inchcape relies upon the expertise diversity and global network of our over 3 000 professionals spread across 60 plus countries and in over 240 offices to help our partners connect to a smoother smarter ocean We empower our people and our values are at the centre of everything we do and the successful candidate will be expected to demonstrate and fully adopt these Global Perspective we connect the world and see the bigger picture The Power of People we rely on the strength of local agent knowledge and relationships Progress we adopt new thinking and push for positive change in our industry We know what matters We never stand still We always reach for more WeAreInchcapeBusiness Need Purpose of RoleThe Operations Executive Port Agency reporting to the Operations Manager based out of Fujairah UAE shall be responsible to achieving and maintaining excellence in the operational activities The Port Operations Executive plays a critical role in ensuring seamless coordination from the initial client enquiry to final invoicing guaranteeing excellence in customer service financial accuracy and operational efficiency throughout each stage of a vessel s port call This position requires close collaboration with internal teams port authorities and principals as well as a sharp focus on accuracy compliance and proactive communication Objectives Measurement Key ResponsibilitiesManage the complete process from enquiry receipt to submitting final invoices FDA to DAC ensuring 100 accuracy and timely communication Maintain continuous liaison with port operational staff port authorities stakeholders and principals Coordinate with all relevant departments divisions ROC Operations Executives and Support Desks Crew Spares Prepare and deliver accurate enquiries PDAs and closed estimates to principals Ensure high levels of customer satisfaction and service quality at all touch points Maintain PDA accuracy within 10 of FDA amounts under normal conditions Ensure Closed Estimates accuracy within 3 of FDA values Review and submit accurate disbursements post survey ensuring all related invoices are accounted for Enforce 100 prefunding compliance where applicable adhering to credit policies chart of authority and OKTS guidelines Contribute actively to improving departmental SOPs communication processes and policies Support Business Development by identifying cross sell opportunities during port calls e g ship chandelling crew services surveys Foster and maintain positive relationships with principals resolve disputes and issues promptly Monitor market trends and competitor activities contribute to strategies mitigating business threats Develop and maintain effective networks with all principals and vendors Report regularly to Assistant Operations Managers and collaborate with Port Operations Executives and Marine Services Managers to ensure seamless operations Knowledge Skills and AbilitiesCompetent user of the Microsoft Office suite including Outlook Excel and Word Being able to communicate verbally writing in a clear and concise manner Balance multiple tasks changing priorities operate within a deadline oriented environment Good interpersonal relationship in managing people sub ordinates planning organizing Excellent attention to minute details Self driven organized good communication skills Strong planning and coordination skills Strong Problem Solving Analytical Skills Excellent Time Management Skills Having a global perspective and possess a progressive thinking skill Education Qualifications Certifications and LicensesRelevant degree in Maritime Studies Business Logistics or a related field preferred Minimum 3 5 years in a marine operations port agency related role Strong understanding of PDA FDA processes invoicing and compliance regulations Local Middle East Port knowledge would be preferred Why Inchcape Shipping Services We believe in building a diverse and high performing workforce that works together to provide our customers with the exceptional service they deserve To reach the highest standards we depend on our people their welfare training and expertise We realize the value of our staff and know that your unique experiences skills and passions will help you to build a rich and rewarding career in our dynamic industry In return we will offer you A diverse range of benefits depending on your geographical location At this instance you will enjoy A place to grow your career We ll help you set big goals and exceed them Competitive salary package and performance based bonus scheme Premium medical health insurance coverage Work with talented committed and supportive teammates Value Award celebration events Plus much more Inchcape Shipping Services is looking for people who are willing to think about the future and think big We re looking for people who are ready to take on the most significant challenges of their careers If you think that you have the right skills knowledge and attitude to join our team then we invite you to apply to this advert WeAreInchcapeInchcape Shipping Services is an Equal Employment Opportunity Employer and equality diversity and inclusion are at the centre of everything we do We recognize that our customers colleagues contractors and other partners are central to our success and that we work in a diverse society We acknowledge not only our legal but also our moral responsibility to ensure all groups have equality of opportunity Only applications submitted through the ISS Careers website will be acknowledged LI AJ1