Guest Relations (Customer Service Representative)

Guest Relations (Customer Service Representative)

We are looking for a professional to join our team in Guest Relations in the Sales Department. 

Main Responsibilities:

• First client contact and relationship management
• Ensure proposals are sent and answered within 24–48 hours
• Create, update and confirm itineraries
• Issue pro forma invoices, confirmations, and vouchers
• Coordinate clients’ on-site schedules and activities
• Develop programs and their written descriptions
• Manage travel agency relations and prospect clients
• Support sales of services: flights, hotels, transfers, tours, attractions, experiences, leisure, MICE, car services and more

Reservations Department:

• Maintain supplier relations
• Request quotations and manage bookings (hotels, tours, restaurants, guides, tickets)
• Send confirmations and vouchers before activities

On-Site Client Activities:

• Welcome and meet clients
• Follow up on activities and itineraries
• Schedule and book extra activities
• Coordinate with drivers and guides

Requirements:

Fluent in Portuguese and English 

Skills

• Strong customer service and communication skills in Portuguese and English
• Excellent organizational and time management abilities
• Knowledge of reservations systems, booking platforms, and MS Office
• Problem-solving and flexibility in handling last-minute changes
• Sales and negotiation skills with clients and suppliers