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<h3>Job Summary</h3> <ul> <li>Meet and escort guests to their rooms after arriving from the airport having completed the registration procedures at the airport reception.</li> <li>Prepare next day's VIP arrival list, along with amenities requisition and check the previous night's no shows and pull out amenities accordingly.</li> <li>Order and ensure timely delivery of amenities for all arrivals and in-house VIP and suite guests.</li> <li>Check arrival list for the following day, allocate rooms for VIP guests and guests with special requests.</li> <li>Inspect the rooms of all VIP and suite guests prior to their arrival at the hotel. Update and maintain guest history files.</li> <li>Escort arriving guests to their rooms whenever possible after the registration procedure has been completed at the front desk or at the Executive Club / Premier Leisure Club reception.</li> <li>Attend to special requests made by VIP and suite guests prior to, during or after their stay.</li> <li>Support managers at the airport to meet VIP guests.</li</li> <li>Prepare the daily guest amenity list and distribute it to the respective department.</li> <li>Prepare and distribute the daily guest amenity list, Guest remarks and feedback report.</li> <li>Provide tours of the hotel and its facilities as requested.</li> <li>Prepare special letters (i.e. Birthday, Anniversary, Honeymoon etc) and welcome letters for all VIP guests</li> </ul> <h3>Benefits</h3> This position offers a highly competitive salary and package which includes: <ul> <li>Uniform</li> <li>Fully furnished shared accommodation</li> <li>Laundry services</li> <li>Free transport to and from your place of work</li> <li>Meals during working hours</li> <li>Medical coverage as well as accident insurance</li> <li>Bi-annual flight allowance</li> <li>50% discount off Jumeirah F&B Outlets and reduced hotel rates</li> <li>Retail and leisure discounts</li> </ul> <h3>Qualifications</h3> The ideal candidate for this position will have the following experience and qualifications: <ul> <li>Outgoing personality with ability to communicate with guests and colleagues</li> <li>Should have a Secondary School Certificate or Degree</li> <li>A minimum of 2 years guest service experience in a 5 star hotel</li> <li>Knowledge of basic Microsoft Office Applications as well as Front Office Applications (Opera)</li> <li>Additional language is an added value</li> <li>Fluent in written and spoken English</li> </ul>
