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<strong>Job purpose:<br><br></strong>To ensure high-quality unit delivery by managing snagging, de-snagging, and Defects Liability Period (DLP) processes. The role oversees inspections, coordinates with contractors, and supports customer handovers ensuring units meet Bloom’s standards and are handed over in excellent condition. It also involves reporting, issue resolution, and maintaining strong communication with internal teams and external stakeholders.<br><br><strong>Responsibilities: <br><br></strong><ul><li>Conduct quality snagging and de-snagging inspections to ensure all issues raised are rectified by the contractor. </li><li>Ensure quality finishes meet standards and benchmarks. </li><li>Follow up with the contractor to ensure de-snagging is completed within the agreed timeline. </li><li>Escalate delays and challenges to the head of Handover when necessary. </li><li>Track all inspections conducted during the quality assurance cycle, including initiation and completion times. </li><li>Release the unit for handover if quality standards are met or return it for further quality enhancement if needed. </li><li>Conduct Customer Home Orientation (CHO) inspections and share reports with the contractor. </li><li>Ensure CHO de-snag reports are issued within the agreed timeline and SLA with the contractor. </li><li>Ensure the unit is clean and in good condition prior to customer visits and key collection. </li><li>Conduct assessment visits and issue assessment reports during the Defects Liability Period (DLP) for each ticket raised by customers. </li><li>Share DLP reports with the contractor and facilitate service appointments for repairs or replacements. </li><li>Ensure contractor rectifies snags within the agreed timeline and SLA, addressing root causes to minimize recurrence. </li><li>Conduct quality inspections after contractor rectifications. </li><li>Issue resolution defect reports with before and after pictures, obtaining customer signatures. <br><br></li></ul><strong>Qualification and experiences:<br><br></strong><ul><li>Civil or MEP Engineer bachelor’s degree</li><li>minimum 3 experience in quality assurance and or defect liability period or FM</li><li>English Speakers</li><li>Arabic Speakers</li></ul>
