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Role Description
We're seeking an experienced CSM to drive client retention and expansion for a scaling B2B company. You'll work directly with the client team, owning complete customer lifecycle management from onboarding through renewal and expansion.
Manage a portfolio of key accounts, ensuring they achieve their desired outcomes while identifying growth opportunities.
The company provides comprehensive customer data, proven success frameworks, and clear retention targets.
What success looks like:
95%+ client retention rate with consistent account expansion revenue.
Work with established business owners who value strategic partnerships and long-term growth.
Be part of an integrated revenue team with direct access to senior leadership and clear progression opportunities within the organisation.
This role suits people who've consistently driven client success and revenue growth in complex B2B environments and want to join a company serious about scaling through customer excellence.
Qualifications
Excellent spoken and written English
3+ years experience in customer success or account management roles
Proven track record of managing client relationships and driving renewals
Comfortable presenting to business owners and senior stakeholders
Strong problem-solving and consultative communication skills
Fast and reliable internet connection; your own laptop or desktop suitable for the role; a quiet working environment; a good quality microphone or headset.
Requirements
Competitive salary with uncapped commission structure for high achievers
Direct employment with established, rapidly growing company agency
Growth potential as the company scales to higher revenue targets
Access to other job opportunities through Reef.
Benefits
We specialise in building complete sales teams for scaling businesses - from inbound SDRs and outbound BDMs to closing Account Executives.
Our clients are founder-led companies that have proven product-market fit and are ready to scale beyond $1M ARR.
Company Description
Work with Premium Clients: Partner with successful B2B companies, agencies, and SaaS businesses that value quality talent
Long-term Stability: 87% of our placements are still active after 12 months
Professional Development: Work alongside integrated sales teams with clear career progression
Competitive Compensation: Market-rate salaries with performance incentives
Complete Support: Full HR, payroll, and performance management handled by Reef
