Hostess (Five-Star Hotel Restaurant Bar)
We're seeking a vibrant Hostess to join our team at the restaurant bar located within a five-star hotel. As a Hostess, you'll play an essential role in ensuring our guests enjoy a seamless and positive dining experience throughout their visit.
Key Job Responsibilities:
- Offer a warm welcome to guests upon arrival, cultivating a hospitable atmosphere, and convey gratitude as they leave.
- Provide accurate wait times, efficiently handle waiting lists, reservations, and ensure they are organized and properly managed.
- Escort customers to their assigned dining or bar areas.
- Present menus and introduce the assigned Waiter/Waitress to assist guests.
- Coordinate with the wait staff regarding available seating options and special requests.
- Assist the wait staff as needed to ensure smooth service and guest satisfaction.
- Maintain cleanliness and tidiness of the reception area to uphold the restautrnat bar
- Attend to guests who require special attention, such as children or elderly patrons.
- Answer incoming calls and address customer queries in a polite and helpful manner.
- Consistently adhere to established standard operating procedures (SOPs) and comply with local regulations regarding food safety, health standards, and hygiene practices.
- Familairize one self to restaurat and bar menu and services.
- Process payments as
Requirements and Skills:
- Minimum 3 years of previous work experience as a Host/Hostess, preferably in an upscale restaurant and bar.
- Strong understanding of restaurant etiquette.
- Proven experience in managing reservations and handling high volumes of guests.
- Demonstrable customer-service skills with a friendly and approachable demeanor.
- Exceptional communication skills both in-person and over the phone.
- Excellent organizational skills with the ability to multitask and oversee the entire dining and bar area.
- Flexibility to work shifts as required, including evenings, weekends, and holidays.
- Hospitality certification is a plus and demonstrates commitment to excellence in service.
