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International Voice Process – Customer Service Jobs in Hyderabad at Sutherland
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<strong>Job Requirements </strong><br><p><strong>Job Title:</strong> International Voice Process – Customer Service</p><p><strong>Company Name:</strong> Sutherland</p><p><strong>Location:</strong> Hyderabad/Secunderabad, Telangana</p><p><strong>Salary:</strong> INR 20,000 - 40,000 per month</p><br/><p><strong>Job Title: International Voice Process – Customer Service</strong></p><p>Company Name: Sutherland</p><p>Location: Hyderabad/Secunderabad, Telangana</p><p>Qualification: Graduation for freshers, 10+2 for experienced candidates</p><p>Salary: 20,000 - 40,000 per month</p><br/><p><strong>Job Description:</strong></p><p>Join Sutherland, a global leader in customer service, and embark on a rewarding career as an International Voice Process representative. In this role, you will handle inbound calls from customers across various countries, providing exceptional product and service support or technical assistance. Your main responsibility will be to resolve customer issues promptly and ensure their satisfaction. Fluency in English and excellent communication skills are essential for success in this position. You will work in a 24/7 shift environment with rotational week offs.</p><br/><p><strong>Roles & Responsibilities:</strong></p><p>• Handle inbound calls from international customers with professionalism and empathy.</p><p>• Provide accurate and timely information to customers’ queries or concerns.</p><p>• Ensure high levels of customer satisfaction through excellent service delivery.</p><p>• Adhere to Sutherland’s policies and procedures while resolving customer issues.</p><p>• Meet predefined targets and metrics related to customer service and quality.</p><br/><p><strong>Benefits:</strong></p><p>• Opportunity to work with a global leader in customer service.</p><p>• Enhance your communication and problem-solving skills in a dynamic work environment.</p><p>• Gain comprehensive knowledge of products and services offered by Sutherland.</p><br/><p><strong>Additional Information:</strong></p><p>Join Sutherland and enjoy various perks, including the opportunity to develop emotional intelligence and transferable skills. Night shift employees benefit from a two-way cab facility for locations within 25 km of our office premises.</p><br/><p><strong>FAQs:</strong></p><br/><p><strong>1Q: What are the qualifications required for the International Voice Process position?</strong></p><p>A: Fluency in English with excellent communication skills is mandatory. Freshers must have completed their graduation (final results awaiting candidates can also apply), while experienced candidates should have a 10+2 qualification.</p><br/><p><strong>2Q: Is prior experience necessary for applying?</strong></p><p>A: No, both freshers and experienced candidates are welcome to apply.</p><br/><p><strong>3Q: Are the shifts rotational?</strong></p><p>A: Yes, this position requires working in a 24/7 shift environment with rotational week offs.</p><br/><p><strong>Key Skills:</strong></p><p>Good communication skills, US healthcare process, International voice process, Semi-voice process, Non-voice process, BPO, International calling, Process associate, Inbound calls, Process Executive</p><br><br>
