IT Help Desk - Analyst - Infrastructure Team

<strong>Daily Tasks And Activities<br><br></strong><ul><li> Respond to Tickets: Ensure reply to staff inquiries as soon as they come in.</li><li> PC/Laptop Configuration: Set up, configure, and troubleshoot desktops and laptops, including installing operating systems, drivers, and software.</li><li> Log ITHD Tickets: Document each step taken for a ticket in the system for record-keeping and transparency.</li><li> Follow Up on Open Tickets: Check and update ongoing tickets to make sure they're progressing toward resolution.</li><li> Resolve Issues Efficiently: Work to solve end-user problems during the first interaction whenever possible.</li><li> Resolve User Support Issues: Provide help with common user problems such as password resets, software installation, and network access.</li><li> Prioritize Urgent Requests: Handle time-sensitive issues first, especially those affecting critical operations.<br><br></li></ul><strong>Minimum Requirements<br><br></strong><ul><li>2 years’ experience </li><li>Knowledge about ITSM tools and ITHD Ticketing </li><li>Knowledge about Windows 10 / 11</li><li>Basic Knowledge of networking </li><li>Bachelor's Degree in Computer science</li></ul>