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<h4>Job details</h4> <p><strong>Role:</strong> IT helpdesk<br> <strong>Job type:</strong> Permanent<br> <strong>Work location:</strong> Dubai, United Arab Emirates<br> <strong>Start date:</strong> Immediate joiners to a maximum of 30 days' notice preferred<br> <strong>Salary & benefits:</strong> Negotiable based on the expertise</p> <h4>Job description</h4> <h4>IT help desk 1</h4> <ul> <li>Proficiency in installing, configuring, and supporting various desktop, Android, and iOS applications (e.g., Microsoft Office Suite, industry-specific software).</li> <li>Ability to diagnose and resolve software-related issues, including error messages and application crashes.</li> <li>Experience in troubleshooting common hardware issues on smartphones and tablets (both iOS and Android).</li> <li>Basic repair skills for mobile devices.</li> <li>Experience with configuring and managing different types of phone systems (e.g., VoIP, PBX).</li> <li>Ability to troubleshoot phone hardware and software issues.</li> <li>Knowledge of call routing, voicemail systems, and other phone system features.</li> <li>Experience with MDM solutions for managing and securing company-issued mobile devices.</li> <li>Ability to configure email, security policies, and application deployment on mobile devices.</li> </ul> <h4>IT help desk 2</h4> <h4>Network video recorder (NVR) expertise</h4> <ul> <li>Proficient in installing, configuring, and managing various NVR systems and brands like Hikvision.</li> <li>Understanding of HikCentral Professional, iVMS-4200, Hik-Connect applications.</li> <li>Understanding of NVR functionalities, including recording schedules, storage management, user access control, and event configuration.</li> <li>Experience with firmware updates, troubleshooting, and performance optimization of NVRs.</li> <li>Knowledge of video compression standards (e.g., H.264, H.265) and their impact on storage and bandwidth.</li> </ul> <h4>Camera configuration and management</h4> <ul> <li>Expertise in configuring various types of security cameras (fixed, PTZ, dome, bullet, etc.) from different manufacturers.</li> <li>Ability to set up camera parameters such as resolution, frame rate, exposure, focus, and zoom.</li> <li>Experience with IP addressing, network configuration, and integrating cameras into the network.</li> <li>Proficiency in configuring camera features like motion detection, tamper detection, and analytics.</li> <li>Ability to troubleshoot network connectivity issues related to cameras and NVRs.</li> <li>Strong analytical and problem-solving skills to diagnose and resolve issues related to NVRs, cameras, and network connectivity.</li> <li>Ability to perform routine system maintenance tasks, including software updates, patching, and backups.</li> </ul> <h4>Position details</h4> <ul> <li><strong>Position title:</strong> IT help desk</li> <li><strong>Location:</strong> United Arab Emirates</li> <li><strong>Experience required:</strong> 5.0 years</li> </ul>
