IT Helpdesk Analyst

  • Respond to inbound helpdesk requests via phone, email, or ticketing system.
  • Provide technical support for hardware, software, network issues, and general IT inquiries.
  • Troubleshoot and resolve issues with operating systems, applications, and peripherals.
  • Assist users with setting up and configuring hardware, software, and network systems.
  • Document issues, resolutions, and common troubleshooting procedures in the knowledge base.
  • Escalate complex or unresolved issues to senior IT staff or relevant departments.
  • Install, configure, and update hardware and software systems for end-users.
  • Monitor and maintain computer systems and networks to ensure optimal performance.
  • Perform routine maintenance tasks such as system backups and software updates.
  • Provide training and assistance to users on basic software and system functionalities.
  • Participate in IT projects as needed, such as system upgrades or new software implementations.

Skills

  • Proven experience as an IT Helpdesk Analyst, IT Support Specialist, or a similar role.
  • Knowledge of IT systems, networks, and troubleshooting methods.
  • Strong problem-solving and analytical abilities.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
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