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Our Abu Dhabi based client are seeking a skilled and customer-focused IT Service Desk / Field Service Engineer to join their technology team. The role requires on-site support, ensuring seamless IT service delivery across their organization. The ideal candidate will be comfortable working in a high-paced environment, with a strong commitment to delivering outstanding technical support to end-users.
Key Responsibilities
Service Desk Support:
Provide first- and second-line technical support to end-users via phone, email, and ticketing system.
Diagnose and troubleshoot hardware, software, and network issues.
Install, configure, and maintain end-user devices (laptops, desktops, mobile devices, peripherals).
Manage user accounts, permissions, and access control in Active Directory, Microsoft 365, and other platforms.
Monitor and resolve incidents within agreed SLAs, escalating when necessary.
Field Service Support:
Provide on-site IT support for offices, retail locations, or remote sites as required.
Perform equipment installations, upgrades, and repairs.
Support IT infrastructure including routers, switches, printers, and other connected devices.
Assist with site moves, new office setups, and decommissioning of IT assets.
Maintain an accurate inventory of IT assets, ensuring timely updates of records.
Operational & Administrative:
Participate in shift rotations and cover 6 days per week as scheduled.
Ensure compliance with IT security policies and procedures.
Document troubleshooting steps, fixes, and best practices in the knowledge base.
Provide feedback to improve IT service delivery and processes.
Qualifications & Skills:
Education: Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
Experience: 2-4 years’ experience in IT support roles (service desk and/or field service).
Strong knowledge of Windows and macOS operating systems, Microsoft 365, and common business applications.
Understanding of networking fundamentals (LAN/WAN, TCP/IP, VPN).
Familiarity with IT ticketing systems and remote support tools (ServiceNow).
Excellent communication and customer-service skills.
Ability to work independently and manage time effectively across multiple priorities.
Willingness to work shifts and provide on-site support as required.
Desirable Certifications:
CompTIA A+ / Network+
Microsoft Certified: Modern Desktop Administrator Associate
ITIL Foundation Certification
Salt is acting as an Employment Business in relation to this vacancy.
