IT Support Technician Ops Tech IT

DescriptionAt Amazon we strive to be earth s most customer centric company where people can find and discover anything they want to buy online We hire the world s brightest minds offering them an environment in which they can relentlessly improve the experience for customers Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment Every day we solve complex technical and business problems with ingenuity and simplicity We are making history and the good news is we have only just begun This is your chance to make history As an IT Technician you will report to the IT Manager at your home site and will be responsible for working closely with the business your colleagues and remote support teams to implement and maintain infrastructure elements You will represent the face of IT to the Business and you will thrive in providing world class service to our customers You will be a key part of a multinational diverse team thrive in delivering high quality results and always be on the lookout for improvements Business Area Operations Fulfillment Centre and LogisticsThe IT Operation team supports the IT Infrastructure at each of the Amazon sites and provides IT support to our customer base What makes this team a great place to work Day 1 opportunity You will be joining a team that is responsible to what happens after the customer clicks buy Opportunities for growth You will have the opportunity to influence and shape the direction of our services You will be part of exciting projects with the opportunity to focus and develop expertise in areas of your interest What We Are Looking ForPutting the customers first you will provide a 1st support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental Key Performance Indicators KPIs and Service Level Agreements SLAs are met on your home site as well as any remote sites that you and your team also support Key job responsibilitiesThe extent of your responsibilities will include but not be limited to Health Safety ownership and accountability ensuring that work is carried out to a high standard and complies with all Amazon policies and guidelines Installation maintenance and support of IT equipment Asset and inventory management Liaise with third party vendors and suppliers to ensure efficient asset management Liaise with contractors or external suppliers and clearly communicate technical issues and Amazon standards Maximizing the availability of all IT equipment and infrastructure through continuous improvement and proactive preventative maintenance Providing technical support input to site and team projects and initiatives Conducting end user equipment trials and testing Providing assistance to senior engineers as requiredWorking in shifts and supporting occasional changes in working hours Basic Qualifications CompTIA A CompTIA Network Cisco CCNA Linux Redhat Microsoft hardware installation AWS or other industry relevant certificationsPreferred Qualifications 2 years of corporate setting Windows Mac or Linux Operating systems support experienceOur inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit https amazon jobs content en how we hire accommodations for more information If the country region you re applying in isn t listed please contact your Recruiting Partner Company Q Express Documents Transport G25Job ID A2821029