Jobs in Qatar – Temporary Telesales Agent DHL ID-395

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our “Insanely Customer Centric” Team and become a Certified International Specialist.

YOUR TASKS

  • Ensure that a high level of professional rapport is developed and maintained with all customers
  • Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required
  • Maintain a regular call cycle to existing DHL Customers to build strong, multi level relationships within the company to maintain existing DHL sales revenue as customers continue to trade
  • Probe, question and understand completely the customers needs and requirements to understand where DHL’s service offering can add value to the customers business
  • Identify potential and negotiate and persuade accordingly existing customers to maximise their use of DHL’s services to generate additional sales revenue from existing customers, in a profitable manner.

YOUR PROFILE

  • Excellent verbal communication skills and interpersonal style
  • Excellent personal presentation, grooming and hygiene
  • Excellent organisational skills, including ability to prioritise workload
  • Ability to effectively contribute as a team member as part of a busy team
  • Proven ability to work under pressure in a fast paced, time sensitive environment
  • Telephone / Sales experience in a multi-national company with customer interface experience essential.
  • Excellent PC skills (MS Word & Excel)
  • Thorough knowledge of DHL products, services, shipments, rates, discounts and competitor services.
  • Well developed communication & selling skills
  • Customer Services attitude (controlled temperament)
  • Flexible and prepared to work long hours
  • Driving license an advantage

DHL OFFER

  • Strong career support in an international environment
  • Great culture and colleagues
  • Multifarious benefit programme
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