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FedEx is hiring Remote Customer Service Representatives to join its virtual support team. This is your opportunity to work from home and help one of the world’s most trusted logistics companies deliver top-tier customer satisfaction.

Position: Customer Service Representative
Job Type: Full-Time / Part-Time (Remote)
Location: Work from Home – U.S.-based applicants only
Pay: $22–$27/hour

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Key Responsibilities

• Assist customers via phone, email, and chat with tracking, delivery, and service-related inquiries

• Resolve concerns professionally and promptly

• Accurately log customer interactions in internal systems

• Stay up to date on FedEx products, policies, and procedures

• Collaborate with team leads to escalate complex cases when needed

• Meet customer satisfaction and performance metrics

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Requirements

• High school diploma or GED required

• Prior experience in customer support or contact center preferred

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• Excellent communication and problem-solving skills

• Computer literacy and ability to learn support platforms

• Ability to work independently in a remote environment

• Reliable high-speed internet and quiet workspace

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Compensation

• Hourly Pay: $22–$27/hour

• Overtime opportunities available

• Paid virtual training included

• Weekly or biweekly direct deposit

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Benefits

• 100% remote, flexible scheduling

• Health, dental, and vision insurance (for qualifying employees)

• Paid time off and holiday pay

• FedEx shipping discounts

• Career development and internal mobility programs

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How to Apply

If you're passionate about helping others and want to grow your career with a global leader in logistics, apply now to join the FedEx remote customer service team.