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We are looking for experience Customer Service Executive. We are an establish Global Financial Service Company.
Responsibilities
Manage incoming customer calls, live chats, and emails in a responsive manner.
Professionally addressing clients’ inquiries and complaints.
Assist clients with account opening, amendments, and provide all relevant onboarding documents and materials
Address and troubleshoot common platform issues, including login problems on MetaTrader 4 and MetaTrader 5.
Get familiar with company's products and introduce them to customers.
Develop a comprehensive understanding of the company's products and effectively introduce them to clients.
Communicate and coordinate issues with various departments, collect feedback, including escalating customer service issues that requires attention or resolution from other teams
Handle inquiries and manage settings related to Introducing Broker (IB) programs.
Perform sales profile maintenance and manage customer data to ensure accuracy and consistency. Qualifications
At least Diploma in Economics, Finance, Business Administration, or any other related majors are preferred.
Min. 1 year of working experience in financial industry’s customer service is preferred
Experience in supporting client’s enquiries and technical problem in the financial services industry is an added advantage.
Prominent level of ability in Microsoft office with strong numerate and analytical skills.
Excellent teamwork awareness, service awareness and normative awareness.
Good logical thinking, able to quickly understand the problems and respond to it.
Proficient in reading, writing, and speaking English and Mandarin/Arabic/Farsi/Vietnamese/Korean/Japanese
Willing to work flexibly and shift arrangement including weekends and holidays.
